FAQ

We do our best to process your order as quickly as possible, that way you get your items as soon as possible! Our processing time is 3 business days from the day you purchased. Additional processing time is required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped with a tracking number depending on your destination country. If your tracking label has been created but your order hasn't shipped out past five business days, please contact us.

You bet we do! All international orders are shipped via standard shipping. With standard international shipping, items typically arrive within 10-20 business days. Due to the COVID-19 situation currently Canada Post is not shipping to some international destinations. In these scenarios we unfortunately will be unable to send off your items and will provide you with a full refund.

Wash on a gentle cycle with cold water and detergent. Hang to dry or tumble dry without heat!

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. If you need to make any address changes, please inform us as soon as possible. The sooner we know, the sooner we help you make any changes. Luna by Lucy cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.

Please ensure your sizing is correct before checkout, if you need additional assistance please view our Size Chart for accurate sizing information. If you mistakenly order an incorrect size please contact us as soon as possible and we will attempt to help modify your order for the correct size. Unfortunately, only size modifications can be made once an order has been placed. We can not change the color or style of the item after an order has been placed. If we are unable to modify your size Luna by Lucy cannot be held responsible for orders that are incorrectly made.

Luna by Lucy does not impose customs and duty fees. Your country of residence imposes these fees for ordering items outside of your home country. Unfortunately, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase. Luna by Lucy is not responsible for any additional fees or custom fees your country imposes on retrieving your package. Any packages that are refused and returned to us will have the original shipping costs deducted from your refund.

Mistakes sometimes happen! Our top priority is ensuring you have a positive experience shopping with us. In the unlikely event that you have received the wrong product(s), please email us as soon as possible. Please include your order number, shipping address and images of the incorrect item you recieved. We will do our best to resolve the issue as quickly as possible so you can get back to the gym!

All prices on the website are listed in United States Dollars (USD).